Terms And Conditions

Welcome to Surprise Shop!

These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website https://surpriseshopbd.com and our mobile application (together referred to as the “Service”), operated by Surprise Shop (“Company”, “We”, “Us”, or “Our”).

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our Service.

General Information

Surprise Shop is an online shopping platform based in Bangladesh, offering a wide range of products including fashion, beauty, Islamic items, healthcare products, and more.

We provide our Service subject to the following terms, which may be updated from time to time without prior notice. Your continued use of the platform constitutes acceptance of the latest version of these Terms.

Account Registration

To place an order or access certain features, you may need to create an account with accurate information. You agree to:

  1. Provide true, complete, and current information;
  2. Keep your login credentials confidential;
  3. Be responsible for all activities under your account;
  4. Notify us immediately if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts that violate our terms or involve fraudulent activity.

Products and Pricing

We strive to ensure accurate product descriptions, images, and pricing. However:

  1. Prices and availability may change without prior notice;
  2. We reserve the right to correct pricing or information errors;
  3. Some items may be limited in quantity or available only for certain regions.

All prices are listed in Bangladeshi Taka (BDT) and include VAT where applicable.

Orders and Payment

Order Placement

When you place an order, you will receive an order confirmation via email or SMS. This confirmation does not mean your order has been accepted; it indicates that we have received your request.

Payment Methods

We accept payments through SSLCommerz, which supports secure transactions via:

  1. Visa, Mastercard, American Express
  2. bKash, Nagad, Rocket, and other MFS services
  3. Local debit and credit cards

Your payment details are processed securely by SSLCommerz. We do not store or access your card or MFS credentials.

🔗 SSLCommerz Privacy Policy

Order Cancellation

  1. You may cancel an order before it is shipped.
  2. Once shipped, cancellations are not guaranteed and may be subject to return policy conditions.
  3. We reserve the right to cancel orders in case of payment issues, stock unavailability, or suspicious transactions.

Shipping and Delivery

We partner with trusted courier companies to deliver your products across Bangladesh.

Delivery Time: Usually within 2–7 working days, depending on your location.

Delivery Charges: May vary based on weight, delivery location, or ongoing offers.

Once dispatched, delivery responsibility passes to the courier company. However, we will assist you in tracking your parcel and resolving any delivery issues.

Returns and Refunds

Please refer to our Return & Refund Policy for detailed conditions on product returns, replacements, and refunds.

In general:

  1. Returns are accepted only for defective, damaged, or mismatched items.
  2. Products must be returned in original packaging and condition.
  3. Refunds are processed through the original payment method (SSLCommerz, bKash, etc.) within a reasonable time.

Intellectual Property Rights

All content on our platform — including logos, text, graphics, product images, and designs — is the property of Surprise Shop and protected by copyright laws of Bangladesh and international standards.

You may not reproduce, modify, distribute, or reuse any part of our content without prior written permission.

Third-Party Services

Our platform integrates with several third-party providers to enhance user experience:

  1. SSLCommerz – for payment processing
  2. Google LLC – Firebase for analytics, crash reporting, and push notifications and Google single click Sign In
  3. Facebook – for social login, ads, and personalized marketing
  4. Courier Companies – for order fulfillment and delivery

Each third party operates under its own privacy and data-handling policies.

Limitation of Liability

To the fullest extent permitted by law:

  1. Surprise Shop shall not be liable for indirect, incidental, or consequential damages arising from use or inability to use the Service.
  2. We do not guarantee uninterrupted access, error-free operation, or 100% accuracy of product data.
  3. You agree to use the Service at your own risk.

User Responsibilities

By using our Service, you agree not to:

  1. Violate any laws or third-party rights;
  2. Engage in fraud, misuse, or hacking attempts;
  3. Post or share harmful, defamatory, or misleading content;
  4. Use automated systems to extract data or disrupt our operations.

Violation of these terms may result in permanent account suspension or legal action.

Promotions and Offers

Occasionally, we may run promotional campaigns, discount offers, or reward programs. These are subject to separate conditions which may change or end without prior notice.

Termination of Service

We reserve the right to suspend or terminate your access to our Service, with or without notice, if we believe you have violated these Terms or engaged in fraudulent or harmful activities.

Governing Law

These Terms shall be governed and interpreted according to the laws of the People’s Republic of Bangladesh.

In case of disputes, they shall be resolved under the jurisdiction of the courts located in Khulna, Bangladesh.

Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of the Service after updates means you accept the revised Terms.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Website: https://surpriseshopbd.com/contacts

Email: support@surpriseshopbd.com


Last updated: November 9, 2025