Vendor/Seller Policy

This Vendor Policy outlines the rules, responsibilities, and guidelines for all sellers (“Vendors”) who register and operate on our e-commerce platform. By signing up as a Vendor, you agree to comply with the terms mentioned below to ensure a fair, safe, and efficient marketplace for customers and all participating sellers.

1. Vendor Registration & Eligibility

1. Vendors must provide accurate and verifiable business information, including NID/Trade License, email, phone number, and bank/bKash/Nagad details.
2. All products listed must comply with the laws and regulations of Bangladesh.
3. Vendors are responsible for updating their profiles, contact information, and payment details whenever necessary.

2. Product Listing & Content Guidelines

1. All product information must be accurate, truthful, and free from misleading claims.
2. Product images must be original or legally licensed; stolen or copyrighted images are strictly prohibited.
3. Counterfeit, illegal, or restricted products are not allowed.
4. Each listing must include clear pricing, specifications, variations, and warranty details (if applicable).

3. Pricing & Discounts

1. Vendors must set competitive and fair prices based on market standards.
2. Any price manipulation or misleading discount strategy is prohibited.
3. During campaigns or promotions, vendors must follow the platform’s pricing guidelines.

4. Order Processing & Fulfillment

1. Vendors must process and ship orders within the specified handling time.
2. Cancelled, delayed, or unfulfilled orders without valid reasons may lead to penalties.
3. Products must be properly packaged to avoid damage during delivery.
4. Vendors must cooperate with courier partners for smooth pickup and delivery.

5. Product Quality & Authenticity

1. Vendors must ensure the products are original, fresh (for consumables), and functionally tested.
2. Selling used, refurbished, or defective items as new is strictly prohibited.
3. Repeated customer complaints on product quality may result in account suspension.

6. Returns, Refunds & Replacement

1. Vendors must follow the platform’s return & refund policy.
2. Returned items must be accepted if they match the return conditions.
3. Refunds or replacements must be processed promptly.
4. Uncooperative behavior regarding returns or refunds may result in penalties.

7. Customer Communication

1. Vendors must maintain polite, professional, and timely communication with customers.
2. Direct solicitation for off-platform sales is prohibited.
3. Sharing personal or external contact information with customers is not allowed.

8. Payments & Settlements

1. Vendor earnings will be settled according to the platform’s payment cycle.
2. Platform commissions, delivery charges, promotional fees, or penalties will be deducted accordingly.
3. After a commission has been settled, it is non-refundable, even if the product is returned or replaced.
4. Vendors must maintain accurate billing information for smooth payouts.

9. Prohibited Activities

Vendors must NOT engage in:

1. Selling illegal, counterfeit, or restricted products
2. Manipulating reviews or ratings
3. Creating multiple vendor accounts without approval
4. Cancelling orders intentionally to manipulate rank
5. Misusing customer data
6. Violating copyright, trademarks, or intellectual property laws

10. Penalties & Account Suspension

The platform may take action, including but not limited to:

1. Warning notice
2. Temporary account freeze
3. Permanent account suspension
4. Forfeiture of payments (for fraudulent activities)
5. Legal action where applicable

Actions depend on the severity and repetition of the violation.

11. Data Privacy & Security

1. Vendors must handle all customer data securely and must not share it with any third party.
2. Vendors agree to follow all privacy policies of the platform.

12. Modification of Policy

1. The platform reserves the right to modify or update this Vendor Policy at any time.
2. Vendors will be notified of major changes through email or dashboard notifications.